Karen Hao

Books that explain how social platforms scale, degrade, and fail, from the attention economy and algorithmic amplification to the governance gaps that leave billions exposed when the infrastructure buckles.

How McDonald's is replacing a failed ordering system with a Google Cloud AI meant to run the turn window and the wider restaurant, and what fast-food automation does to accuracy and labor.

As a state criminal probe targets OpenAI and ever-more-capable models ship at speed, these books map the corporate incentives, alignment failures, and governance gaps that determine who bears the cost when AI systems do damage.